Serenity Springs Twitter Review: Disappointment on Our 20th Anniversary Celebration

I recently had the misfortune of experiencing a disappointing stay at Serenity Springs, and I'm writing to express my concerns about the quality of service and staff welcoming nature. As we were celebrating our 20th anniversary, we chose this establishment expecting a special experience, but unfortunately, it fell short.

From the moment we arrived, we encountered issues with cable channels displaying snowy screens, and upon checking into cabin 31, we discovered a leaky shower and whirlpool. The staff offered DVDs as a substitute, which was not satisfactory. When I called to report these problems, I received a curt response stating that a ticket had been placed for DirectTV repair.

Furthermore, the lady who checked us in seemed more interested in rushing us through the process than providing any sort of personalized service. She barely acknowledged our presence, let alone wished us a happy anniversary. This lack of attention to detail and customer care was disappointing, especially considering we had chosen Serenity Springs over other options.

To make matters worse, when I tried to resolve the issues with the staff, they seemed uninterested in providing a solution. Eventually, I decided to cancel our reservation and book at another establishment.

I want to highlight that the experience at 'other hotel' was vastly different. The staff was friendly, welcoming, and went above and beyond to ensure our stay was memorable. They even offered us a refund due to miscommunication with Serenity Springs.

In conclusion, I would love to see quality and a welcoming staff at your establishment again. Unfortunately, this experience left a sour taste in our mouths, and we will not be returning to Serenity Springs anytime soon.

Serenity Springs Twitter Review: Disappointment on Our 20th Anniversary Celebration

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